Referrals Receptionist – High-end Veterinary Group
22k – 25k basic depending on experience.
Surbiton – 40 hours Mon-Fri
Do you want to combine your passion for great service with your love for animals? Then this is the role for you!
We are looking for a passionate, caring and enthusiastic person to join incredibly well-regarded vets’ hospital in Surbiton. This company are a family run business and have 5-star service at the heart of everything they do. They have 7 sites across London and Surrey, boast beautiful facilities and truly offer the best service around. With a great company culture, fantastic team and enjoyable working environment, this one is not to be missed!
With the client experience being imperative to their success, this role is an integral part of the business, and they are looking for a superstar.
As an RR you are the first point of contact for call clients whose pets have been referred for specialist or elective referral care. You are seen as the epicentre for the hospital and the liaison between clients and vets.
You will be working in a high-pressured environment and need to be incredibly organised. Their RR’s are empathetic, friendly and enthusiastic communicators who love engaging with their clients.
The company pride themselves in their training and progression plans for their staff, so there’s bags of potential to explore other areas of the business and develop in-to higher management roles.
What you’ll bring to the table:
- 1+ years-experience within a customer service role
- Ability to flourish in a busy environment, multi-tasking and maintaining organisation.
- Solution oriented approach and an ability to withstand high pressure situations
- Incredible organisation skills
- Passion, enthusiasm and an empathetic attitude
- Be pro-active, have a can-do attitude and want to go the extra mile
- All of the hugs for the pets you see!
If this sounds like you then please apply now! Your recruiter for this role is Tom Trout, Managing Director at Love Care Recruitment and can be contacted simply by applying for this role below.