Fitness Instructor

Jubilee Hall Trust is an independent sports trust in central London that operates three fitness, health and sports centres and also delivers community programmes to build healthier communities.

Key Accountabilities

This role is a Reception & Service / Gym Instructor hybrid. As well as being the first point of contact for all individuals coming into the gym. You will have enthusiasm for excellent service delivery and desire to work in a stimulating results-driven organisation. You will also work in the gym with a passion to get people active and look to lead group exercise classes for our members.

Duties required of the role include:

• Answering incoming calls and enquiries

• Supporting the Manager in the operation of the gym

• Administration of payment transactions

• Collecting and relaying customer feedback

• Dealing effectively with customer queries

• Delivery of the sales process including conducting In-reach and Outreach programmes

• Day to day gym operations including maintenance, member interactions and cleaning kit

• Booking and planning member inductions

• Teaching group exercise classes

Some desirable characteristics for the role include:

• Excellent customer service

• Gym Instructor qualification

• Good communication: written and oral

• Knowledge of computerised management system

• Good organisation

• Ability to work under pressure

• Knowledge of the Health and Fitness Industry

Required:

Level 2 Fitness Instructor

Jubilee Hall Trust is an equal opportunity employer and we welcome applicants who, though may not possess all qualities from our list of criteria, are able to embody our five values (Passionate, Inclusive, Productive, Enterprising and Supportive) and display the potential to develop into an excellent Gym Receptionist.

We believe in developing all of our staff to be the best they can be. We have an excellent range of staff benefits including: free gym membership, interest-free travel loans, cycle-to-work scheme, childcare vouchers, health cash plan, additional leave for length of service and charity events.

40 hours per week