Deputy General Manager – Family Entertainment Venue

Bristol

£32,000 + Bonus & Benefits

Are you a high-energy leisure or hospitality leader who loves being right at the heart of the action?

We’re looking for a Deputy General Manager to join a fast-paced, high-volume family entertainment venue in Bristol. This is a brilliant opportunity for someone who enjoys leading teams, delivering exceptional customer experiences and helping to drive the commercial performance of a busy operation.

This definitely isn’t a role for someone who wants to manage from behind a desk.

The Role

Working alongside the General Manager, you’ll play a key role in the day-to-day running and performance of the venue.

You’ll be visible, hands-on and front and centre with your team – coaching people, solving problems, maintaining brilliant operational standards and making sure every customer has a fantastic experience.

You’ll be responsible for:

• Leading, motivating and developing a large and diverse team

• Supporting the recruitment, training and development of the management team

• Driving exceptional standards of customer service and engagement

• Supporting revenue growth, profitability and overall commercial performance

• Managing labour, costs and key operational KPIs

• Ensuring events and parties are delivered brilliantly

• Maintaining excellent health & safety and operational standards

• Identifying opportunities to improve the customer experience and grow the business

• Developing your team and helping to create future leaders

Who Are We Looking For?

You’ll already have management experience within a fast-paced, customer-focused environment. This could be leisure, hospitality, competitive socialising, family entertainment, events, visitor attractions or another busy multi-faceted operation.

More importantly, you’ll be someone who brings energy to the room. You’ll be confident managing a large team, comfortable with the numbers and equally happy jumping onto the floor when things get busy.

We’re looking for someone with:

• Strong leadership and people-management experience

• Experience developing and coaching teams

• Good commercial awareness and confidence working with KPIs

• Experience managing labour and operational costs

• A genuine passion for delivering brilliant customer experiences

• Experience within a busy leisure, hospitality, entertainment or events environment

• A good understanding of health & safety and compliance

• The ability to stay calm, positive and solutions-focused when things get busy

Why Join?

This is a growing leisure business with big ambitions and plenty of opportunity to progress.

You’ll be joining a business that wants its managers to bring ideas, challenge how things are done and create memorable experiences for both customers and their teams.

If you’re an energetic operator who loves people, understands the commercial side of running a successful venue and wants to be part of a business where no two days are quite the same, we’d love to hear from you.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment, and can be contacted simply by applying for the role below. Helen and Love Recruitment work with some of the most exciting businesses across the Fitness & Leisure sector.