Fitness and Active Communities Role

Reporting to: Fitness Manager / Gym Manager / Club Manager

Role Statement:

To meet stakeholders expectations by providing an outstanding range of gym and class services, along with providing key studio programmes to the community.

Key Accountabilities:

To work in partnership with the Fitness and Coin Street Community Teams

· Enter and read communications via the Day Book/Memo folder

· To report directly to the Club Manager and Active Communities Manager

· Work with Coin Street and support/ lead on their community engagement programmes.

· Coordinate Community-based classes and help design and run grant-funded programs brought about through Coin Street collaboration

To provide a welcoming and efficient environment for all members and guests

· Foster a friendly and accessible atmosphere within the gym team

· Deal quickly and efficiently with members enquiries

· Pro-actively offer technique correction and alternative exercises

· Encourage and support members in training incl. spotting etc

· Handle customer complaints firmly and with tact

· Deliver gym floor-based classes

· Be prepared to cover classes at short notice or deliver an alternative class

To collect and report on user feedback

· Collate and record customer comments

· Complete questionnaires and data as and when required

· Use Member feedback to create ever-evolving Fitness and community classes and studio time table

To provide a clean and safe environment for all staff and users

· Complete and record daily health and maintenance checks

• Regularly check the toilets and changing rooms to ensure that they are in a suitable state for customers including filling consumables.

· Ensure high standards of cleanliness throughout the centre by:

- Cleaning gym equipment, gym area and studios

- Picking up rubbish and emptying bins

- Replenish stocks (wipes, hand towels, etc)

- Returning all equipment to its right place

- Removing dangerous or toxic materials

- Observe and record areas that require attention

· Conduct regular audio/visual checks in gym and report any faults via the relevant reporting system

· Prompt reporting of faulty gym equipment via the relevant reporting system

To be responsible for upholding health and safety procedures

· Report incidents and accidents to the Duty Manager

· Be aware of building evacuation procedures

· Report any matters of concern to Duty Manager

To conduct effective inductions and Personal Programmes for gym users

· Consider and respect individual needs

· Provide an appropriate Fitness Programme

· Monitor individual progress and review regularly

· Demonstrate effective use of equipment and check user understanding

To support all staff in contributing to a positive working environment

· Be available to cover any member of staff in an emergency

· Be prepared to perform any task at short notice that will enable the smooth running of the organisation

· Be prepared to undertake training as required

· Attend meetings as and when necessary

· Consider the needs of other people

Performance Indicators:

· Mystery shop feedback

· Achievement of positive customer feedback – member survey & informal

· Positive Feedback from Community Classes

· Achievement of all users targets

· Maintenance of accurate records

· Cleanliness levels

· Prospecting Data

These accountabilities are not an exhaustive list. You must undertake any other reasonable duties set by your Manager.

Person Specification:

Skills: Essential

• Excellent customer services skills

• Open to new ideas and self development

• Ability to handle customer complaints with tact

• Good communication skills at all levels including written and oral

• Good organisational skills

• Ability to work under pressure

Skills: Desirable

• Knowledge of computerised member management system (ideally Legend)

• Good Word and Excel skills and general computer skills

• Awareness of health and safety

Qualifications and Experience:

Essential:

• Experience in Customer Services

• Level 2 Fitness Instructor Qualification

• Ability to comply with JHT DBS policy

Desirable:

• Level 3 personal Trainer qualification

• Experience in Health and Fitness Industry

• Experience in teaching group classes

• Group exercises qualifications eg. Les Mills, indoor cycling

• Additional specialist fitness qualifications eg. pre/post natal

• Current 1st Aid Training