Front of House

Location: Elephant and Castle

Part Time Role

Competitive Rate of pay

Are you a friendly and customer-oriented individual with a passion for fitness and exceptional hospitality skills? We have an exciting opportunity for you to join our team as a FOH staff at our fan location in Elephant and Castle

Role Overview:
As a Gym Receptionist / Front of House, you will be the first point of contact for our members, ensuring they have a positive and welcoming experience. Your role will involve a variety of social interactions, both in person and over the phone. Your exceptional communication and interpersonal skills will be essential in providing excellent customer service and fostering a supportive gym environment.

Key Responsibilities:

• Greet and welcome members and guests in a warm and friendly manner
• Answer phone calls and provide accurate information regarding gym services, classes, and membership inquiries
• Confidently handle tours of the facility, with great knowledge of our offering
• Assist with membership sign-ups, renewals, and handling payment transactions
• Maintain cleanliness and organization of the front desk area
• Respond to member feedback, inquiries, and concerns in a timely and professional manner
• Provide assistance and support to trainers and staff as needed
• Maintain knowledge of current gym promotions, events, and services
• Collaborate with the team to create a positive and inclusive gym atmosphere

Requirements:

• Previous experience in customer service, preferably in a fitness or hospitality setting
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to engage with diverse individuals
• Proactive and customer-focused approach to problem-solving
• Ability to multitask and prioritise in a fast-paced environment
• Familiarity with fitness equipment and an understanding of gym operations is desirable
• Flexibility to work on weekends and/or weekday evenings

Benefits:

• Free gym membership, providing you with access to our premium facilities and classes
• Access to multiple other sites within our network
• Summer and winter social events to foster team camaraderie and celebrate achievements
• Bonus schemes based on performance
• Progression pathways for career development and growth opportunities within the organization

If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and customer service, we would love to hear from you!