Operations Manager – leading Acro company

Hybrid – 2 days in office in Watford

Up to 42k

Our client are passionate about empowering individuals through acrobatics, fostering a sense of achievement and creativity.

Their mission is to deliver world-class and exceptional acro classes for children across the UK and globally. As we expand our footprint, we aim to establish new locations, furthering our commitment to accessible, high-quality acrobatic education.

The Operations Manager will oversee the day-to-day operations, ensuring smooth

functioning across all locations and supporting the successful rollout of new private sites. This role involves streamlining processes, managing staff, and implementing strategies to ensure high-quality service delivery.

Key Responsibilities:

• Operational management including development of new areas, over seeing daily running of classes across locations, developing and maintain operational procedures across the business.
• Team Leadership including develop and motivate current staff, manage recruitment and HR processes.
• Reporting and Analysis – Report on revenue, operational efficiency and marketing performance.
• Ensure compliance across the venues
• Drive retention strategies across the business.

Ideal Candidate:

• Previous experience in client success, account management, or a related field, preferably within children’s activities sectors or service industries.
• Demonstrated success in managing client relationships and driving client satisfaction.
• Proven experience in operations management, preferably within the children’s activities, performing arts, or fitness sectors.
• A genuine passion for connecting with people and ensuring their success.
• Self-motivated, proactive, and results-driven individual.
• Comfortable working in a dynamic and fast-paced environment.