Receptionist / Fitness Instructor

Location: Crawley
Hours: 30 hours per week (some evenings and weekends required)
Salary: Competitive + Bonus Scheme

The Role

We’re seeking a friendly, enthusiastic, and proactive Receptionist / Fitness Instructor to join our team. This dual-role combines front-of-house responsibilities with the energy and expertise of delivering fitness sessions—perfect for someone who loves working with people and is passionate about health and wellness.

Your Daily Focus Will Include:

• Creating a warm, professional first impression for all members, guests, and prospects
• Delivering excellent customer service, both face-to-face and over the phone/email
• Registering prospective members and guiding them through the joining process
• Supporting new and existing members with enquiries, bookings, and gym orientation
• Conducting basic fitness sessions and small group classes
• Providing class information and assisting with timetables and availability
• Handling membership queries including renewals, cancellations, and general admin
• Maintaining cleanliness and safety across the gym and reception areas
• Responding to phone and email enquiries and supporting with retention outreach
• Logging complaints, lost property, maintenance issues, and other member feedback
• Creating and scheduling engaging content across social media platforms
• Promoting club events, campaigns, and special offers both in-club and online
• Supporting the Gym Manager and marketing team with brand awareness initiatives

What We’re Looking For:

• A people-person with a passion for fitness and service
• Friendly, approachable, and enthusiastic in all interactions
• Highly organised and confident multitasker
• Flexible and adaptable to meet the club's evolving needs
• Level 2 Fitness Instructor qualification (required)
• Experience delivering fitness sessions or group classes
• Excellent verbal and written communication skills
• Comfortable using email, social media, and content creation tools
• Creative mindset with an eye for branding and visual consistency
• Able to maintain professionalism and calmness under pressure
• Willingness to work evenings and weekends on a rota basis

Why Join Us?

This is a fantastic opportunity to combine your front-of-house skills with your passion for fitness. You'll be part of a supportive and dynamic team in a premium fitness environment, with opportunities to grow and develop in both customer service and fitness instruction.

Apply today to take the next step in your health and fitness career!