Job Title: Duty Manager
Location: Portsmouth (Southsea)
Employment Type: Full-time
Reports To: Club Manager

Salary: £25,000 - £27,000 (OTE £30,000+)

About Anytime Fitness:

Anytime Fitness is not just a gym—it’s a supportive community that helps members lead healthier, happier lives. With 24/7 access to thousands of clubs worldwide, we focus on convenience, coaching, and community. We are currently seeking a motivated and outgoing Duty Manager to join our team and help us inspire people to become the best version of themselves.

Position Overview:

As a Member Advisor at Anytime Fitness, your mission is to drive membership growth while delivering an exceptional member experience. You’ll be the first-person prospective members meet—so your energy, enthusiasm, and passion for fitness will play a key role in building our club community.

Key Responsibilities:

• Oversee gym operations on a daily basis, including member services, equipment maintenance, and facility management.
• Lead and motivate the gym staff to deliver exceptional customer service and achieve membership growth targets.

• Membership Sales: Actively generate leads, follow up with prospects, and close sales to meet monthly goals.

• Conduct regular inspections to ensure compliance with health and safety standards.
• Develop and implement programs and initiatives aimed at enhancing member experience and retention.
• Assist in the recruitment, training, and performance management of staff.

• Customer Experience: Deliver outstanding service to members and guests—greeting everyone warmly, answering inquiries, and offering solutions.
• Tours & Consultations: Conduct engaging club tours and fitness consultations to highlight the benefits of Anytime Fitness.
• Community Engagement: Participate in local events, outreach, and marketing initiatives to promote the brand.
• Administrative Support: Handle membership paperwork, update CRM systems, and maintain accurate sales records.
• Club Presentation: Ensure the club is always clean, welcoming, and aligned with Anytime Fitness standards.
• Team Collaboration: Work closely with personal trainers, managers, and other staff to deliver a unified and motivating member experience.

What We’re Looking For:

• Oversee gym operations on a daily basis, including member services, equipment maintenance, and facility management.
• Lead and motivate the gym staff to deliver exceptional customer service and achieve membership growth targets.
• Conduct regular inspections to ensure compliance with health and safety standards.
• Develop and implement programs and initiatives aimed at enhancing member experience and retention.
• Assist in the recruitment, training, and performance management of staff.

• Passion for health, fitness, and helping others achieve their goals.
• Previous sales or customer service experience preferred (fitness industry a plus).
• Friendly, professional, and highly motivated personality.
• Excellent communication, organization, and time-management skills.
• Goal-oriented mindset with a desire to exceed targets.
• Comfortable working with CRM software and social media platforms.
• Availability to work flexible hours, including evenings and weekends.

The Duty Manager will work in a dynamic gym environment that can be fast-paced and physically demanding. The role requires flexibility, often involving shifts or weekends. The manager will be expected to interact daily with a diverse membership base and manage staff in a team-oriented, engaging atmosphere. Full compliance with health and safety standards is expected at all times.

What We Offer:

• Competitive base pay plus commission and bonuses.
• Discounted Anytime Fitness membership.
• Ongoing training and career growth opportunities.
• Fun, supportive, and motivating team culture.
• Opportunity to make a real difference in people’s lives.

Join the Anytime Fitness team and help build a healthier world, one member at a time. Apply now to start your journey with us!