Membership Consultant

Hours: 40hrs includes weekends/varying shift pattern

Key Objectives:

To increase the number of new members on a month-by-month basis

To increase the overall number of members through retention

To meet Sales and Retention kpi’s collectively through team work

To deliver an excellent customer experience every time

To enhance an already very successful Team

Key Tasks:

To develop and implement campaigns to recruit new members

To tour and sign-up new members

To utilise Ez runner to identify and contact web/phone/walk-in enquiries

To be able to run reports in software with complete accuracy.

To run reports to identify new joiners for all vital info incl source

Customer Service; Identify customers’ needs and respond proactively to member concerns

Come up with ideas to enhance member journey and ways to communicate with members

Must Haves:

• Previous industry experience in fitness and sales

• Great communication skills, spoken as well as written

• Proficient in microsoft

• Great work ethic and able to work to deadlines & targets

• Be motivated & motivational

• Team player but also be able to work autonomously