Studio Supervisor

Location: Putney, London Coming Soon!

Salary: £35 - £38k Depending on experience

About Us:

We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by

blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring

three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one

movement at a time.

The Role:

The Studio Supervisor oversees the daily operations of the studio, ensuring a

smooth environment for staff and clients. Duties include managing the studio timetable,

coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and

providing exceptional customer service.

The Studio Supervisor will:

Deliver The PILAT3S Routine

• Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power).

• Cue and correct technique, ensuring teaching points and personal engagement

throughout each class.

• Create an enjoyable and safe environment for clients while delivering classes with

confidence and energy.

• Connect with clients before, during and after each class.

Studio & Team Management:

• Oversee daily operations and manage the studio budget.

• Handle maintenance issues and ensure health and safety compliance.

• Lead and supervise a high-performing team, communicating updates and changes to

the team effectively.

Customer Service:

• Provide outstanding customer service in person, over the phone, and via email.

• Support the team in delivering exceptional client service, managing and resolving

customer issues and complaints when required.

• Execute events and support marketing campaigns to enhance the PILAT3S

experience.

Brand Ambassador

• Act as a brand ambassador by promoting PILAT3S and building your own personal

following as an instructor.

• Represent the PILAT3S values – precision, personalisation and progression in both

your in-person and online communications.

About You:

• Strong understanding of Pilates-based movement and the PILAT3S brand.

• Effective communicator with leadership skills.

• Organised, punctual, and professional with excellent time management.

• Able to foster strong relationships with diverse individuals.

• Fluent in English.